Education & Outreach
you would like for a Natchitoches Parish
9-1-1 representative to speak to your
civic or church organization you may
What is 911?
9-1-1 in its most basic form is a simple and easy “number” used to report emergencies. The idea for 9-1-1 first came about in 1957, when the National Association of Fire Chiefs wanted to establish a nationwide number for people to use to report fires. Over the next decade, various associations, recommendations, and congressional debates determined that a single number for reporting all emergencies made more sense than having a different number for each type of emergency. The system's creators choose "9-1-1" for a few of reasons: It is short, it is easy to remember, and it had not already been assigned as an area code or any other telephone-related number.
Natchitoches Parish 9-1-1 Funding
Natchitoches Parish 9-1-1 does not receive funding for its operations from any general government fund source. All of the funds used to maintain, operate and provide enhancements to the 9-1-1 services in Natchitoches Parish are derived through telephone surcharges which are assessed to users of telephone services. These rates were established in 1999 and have remained static until August 1, 2016. During the 2016 legislative sessions, the Louisiana legislature granted rate increases to every 9-1-1 district in Louisiana. The new surcharge rates went into effect on August 1, 2016 and will appear on your monthly telephone bills are as follows; Residential telephone 9-1-1 surcharge is $1.07, Business lines $2.50, and Wireless (cell phones) $1.25.
How Does 9-1-1 Work In
There are two primary
ways to access 9-1-1 in Natchitoches
Wire line telephone – These are
telephones that are actually
“plugged” into a telephone jack in
your home or business.
Wireless telephone – These are cell
phones and phones that use wireless
If you dial 9-1-1 from a location within Natchitoches Parish, but outside the City of Natchitoches, using a wire line telephone, your call is automatically routed to the Natchitoches Parish Sheriff’s Office dispatch center. The Natchitoches Parish Sheriff’s Office dispatch center serves as the primary public safety answering point (PSAP) for Natchitoches Parish, and the call takers and dispatchers, who work in this dispatch center, will answer your call.
If you dial 9-1-1 from a location within the City of Natchitoches, using a wire line telephone, your call will be automatically routed to the Natchitoches Police Department dispatch center. The Natchitoches Police Department dispatch center serves as the secondary public safety answering point (SPSAP) for Natchitoches Parish and the call takers and dispatchers, who work in this dispatch center, will answer your call.
If you dial 9-1-1 using a wireless (cellular) telephone from
anywhere in Natchitoches Parish, your
call will be automatically routed to the
Natchitoches Parish Sheriff’s Office,
which serves as the primary PSAP for
What information should I be prepared
to provide when I call 9-1-1?
When you call 9-1-1, you will be asked if you have an emergency.
Generally, a situation is considered an
emergency if it will require that
public safety agency personnel be sent
to the scene.
Why do they ask me where I am?
This is probably the most important information you can provide as a 9-1-1 caller, so try to be aware of your surroundings. Make a real effort to be as detailed as possible. If you are outside and don’t know the street address, look around and try to find landmarks or cross streets. If you are inside a large building or one with multiple levels, you can help emergency services by letting them know which floor you are on, which apartment you are in, etc. The
most important information that will be needed is your
LOCATION . If you are calling from a wire line telephone, the emergency call taker will likely have the address that you are calling from displayed on a computer screen in the dispatch center. However, you will be asked to verify that information to ensure that the system information is current and correct.
You will be asked to describe your situation. This is very
important so that the emergency call
taker can determine exactly what type of
emergency you have and better determine
what public safety personnel to send to
you for assistance.
When should I call 9-1-1?
You should call 9-1-1 any time that you
feel you have an emergency!! Public
Safety agencies in Natchitoches Parish
are ready around the clock to be of
assistance. But, never abuse the 9-1-1
system by attempting to make a false or
prank call. It’s simply not worth the
price you may pay for abusing the
When should I NOT call 9-1-1?
Do not call 9-1-1 for routine questions (for example; "When is the power going to be back on?, or "How are the roads?" or "Do you know what time the parade is going to start?", “What’s the weather doing now?”, “Was anyone hurt in that wreck out on …?, etc.). Do not call 9-1-1 to get a copy of a police or fire report and do not call 9-1-1 to inquire about the status of someone in jail.
What if I call 9-1-1 by accident?
You may have called 9-1-1 by accident, or your situation may have resolved itself, but it is important to let the 9-1-1 operator know this. If you end the call abruptly, the folks at the 9-1-1 center may assume that something has gone very wrong and may either call you back or send help anyway. This will take away from the 9-1-1 center’s ability to take other calls and provide services to on-going emergencies, so make sure that the 9-1-1 call taker tells you it is ok to disconnect before you hang up. In addition, keep in mind that the call taker can dispatch responders to your location without disconnecting from the call, so, until you are instructed to do otherwise, make sure to hold the line so that you can provide any necessary additional information or assistance to the 9-1-1 operator.
How can I help Public Safety
find me if I have an
Public safety personnel cannot help you
if they can’t find you! BE SURE THAT
YOUR ADDRESS IS CLEARLY DISPLAYED ON
YOUR MAILBOX, AT YOUR DRIVE, AND ON YOUR
RESIDENCE IN A MANNER THAT CAN BE SEEN
EVEN AT NIGHT OR IN POOR WEATHER
CONDITIONS! If possible, have
someone standing by to assist emergency
responders arriving at your location. At
night, turn on a porch light to help
emergency responders find you. And, it’s
always a good idea to have a spare key
available in a safe place or with a
neighbor, relative, or trusted friend in
the event that you are unable to provide
access to emergency responders at the
time of an emergency.
Parish Emergency Outdoor Warning System:
Natchitoches Parish Emergency Outdoor
Warning system consists of 19 sirens
placed strategically throughout the
Parish as an early warning device to
alert citizens outdoors of imminent
severe weather or other emergencies. The
outdoor warning siren system is an
effective method of outdoor
notification, but the Natchitoches
Parish Communications District
recommends that you have multiple ways
of receiving warnings and notifications.
It is best to have more than one way to
be warned of potential dangers.
Developed as an early warning system for
severe weather and other threats to
persons outdoors, the system should not
be totally relied upon for early warning
to individuals indoors where
air-conditioning, thunder, wind, rain,
and other conditions can cause the
sirens not to be heard indoors. You
should take advantage of numerous ways
to receive emergency warnings and
notifications such as via weather radios
and monitoring local radio and
television stations. If you are outdoors
and hear a siren, you should seek
shelter immediately as the threat may be
in your immediate area. The outdoor
warning sirens are used to provide an
added layer of warning in the event of a
severe threat to the area.
The outdoor warning sirens for any or all of the towns, Villages,
and communities in Natchitoches Parish
are activated when the National Weather
Service issues a “Tornado Warning” or
when a local determination is made that
a tornado or other severe threat exists
to the area.. This determination is
based on the evaluation of all available
information. This may include, but is
not limited to, National Weather Service
watch and/or warning text, weather radar
and reports from trained weather
spotters or by public safety officials
in the event of a non-weather related
event. If the outdoor warning sirens are
heard at any time, seek shelter or
follow audible instructions and tune in
to local radio and television, or your
NOAA weather radio for instructions and
information. It is important to remember
that any thunderstorm can produce a
tornado with little or no warning. When
a tornado warning is issued or you hear
the outdoor warning sirens, take the
following immediate safety precautions.
In homes or small buildings:
Go to a pre-designated safe area such as
the basement (if available) or to an
interior room on the lowest level, such
as a closet or bathroom away from
windows, doors, and outside walls. Upper
floors are unsafe. If there is no time
to descend, go to a closet, a small room
with strong walls, or an inside hallway.
Put as many walls as possible between
you and the outside. Get under a sturdy
protection (heavy table or work bench),
cover yourself with some sort of thick
padding (mattress, blankets, etc.), and
use your arms to cover your head and
neck to protect against flying debris.
In schools, hospitals, factories, or
shopping centers: Go to interior
rooms and halls on the lowest level.
Stay away from glass enclosed places or
areas with wide-span roofs such as
auditoriums and warehouses. Crouch down
and cover your head and neck. Centrally
located stairwells are good shelter.
In cars or mobile homes: ABANDON
THEM IMMEDIATELY! Most deaths occur in
cars and mobile homes. If you are in
either of those locations, leave them
and go to a substantial structure or
designated tornado shelter.
If no suitable structure is nearby:
Lie flat in the nearest ditch or
depression and use your hands to cover
your head. Be alert for flash floods!
Emergency Outdoor Warning System
City of Natchitoches (7 Locations)
Cloutierville Elementary/Jr. High School
Fairview Alpha Elementary/Jr. High
Goldonna Elementary/Jr. High School
Marthaville Elementary/Jr. High School
Provencal Elementary/Jr. High School
Village of Natchez
Village of Robeline
Village of Clarence
Town of Campti
Village of Powhatan
Village of Ashland
The Natchitoches Parish Outdoor
Warning System is a partnership
endeavor between the following:
Natchitoches Parish Communications
Natchitoches Parish Police Jury
Natchitoches Parish Sheriff’s Office
Natchitoches Parish Fire Districts
City of Natchitoches
Natchitoches Parish School Board
COMMUNITY PARTNERSHIPS AT WORK FOR YOU!